In this section we will discuss the things you should bear in mind in order to make the right reservation. From the information you need to have at hand to the questions you should ask. Next we will provide a brief guide to make reservations and have no problem whatsoever.
The first thing you have to know is what personal data you will have to have with you when making your reservation. We recommend that you carefully read this section before calling the agency since on holidays season getting through is not that simple and it will be very annoying to finish the communication to go and look for the missing data. These are the standard details that an agency asks for in order to make the reservation of a car. We cannot say for sure whether they will ask something else.
Name: They will ask you your full name and if you are the one picking up the car. If another person is picking it up, they will ask you this person’s full name and some personal information. Therefore, if you ask someone else to pick up the car for you, you have to know the full name of that person and how to spell it
Date and hiring period: You have to inform the date you are going to pick up the car and the date you are returning it. These are not flexible dates so be sure when you inform them to the agency.
Pick up and return place: They will ask you where you want to pick up the car and if you want to return it to the same place. If you wish to return it somewhere else, you will have to find out if this is possible and if it is so, where you can do it. You will also have to ask the cost of returning the car at the place you want.
Airport: You can ask to be picked up at the airport. They will charge you for this. If you want to hire this service, you will have to inform the agency about your flight number so that they can check if it is on time or delayed.
Additional features: You will have to let the agency know if you want any additional features, such as smoker or non-smoker car, car seat for babies, additional drivers, etc.
Discounts: If you want to use any type of discount, such as the one of a credit card, some coupon, the one offered by the agency from which you have bought the package, etc. you will have to inform this when making the reservation.
Card: They will ask you what type of card you own. Some agencies do not take debit cards to make the reservations. Verify that your card is a credit card, since many people confuse credit cards with debit cards, and vice versa. You also have to be aware, if you own a credit card, if your credit card is a Gold one. Many Gold cards offer many benefits when renting a car. And, obviously, you will be asked your name, the credit card number and the expiration date.
Confirmation number: You have to ask for the confirmation number if the one making the reservation forgets to give it to you. This number is the only proof of your reservation, therefore it is very convenient to write it down and put it together with the other papers and tickets so as not to forget it. You can also save it on your mobile phone.
A point we have not included in this list is the category related to cars. Agencies classify their cars in categories and each agency has its own classification. That is the reason why you should ask in detail about each one of them. It is highly important that you know exactly what each category means in order to make the right decision about the type of car you want to rent.
It is advisable that you ask for the total price of the rental. Usually prices are given separately, i.e., car rental, insurance, additional features, taxes, etc. and people get confused. Always ask for the total price of the rental so there are no surprises. Many agencies will give you the total amount PER DAY and what you need to know is the total price for the whole period.
Finally, it is convenient to ask how long they will keep the reservation, if you arrive a little later that the time stated to pick up the car. This is important since it is very common to have flights delayed or the like. If you are a member of a car rental club, the agency will keep your reservation for a longer time.
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